GROW DIGITAL WEEK 2024
These workshops are designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Each session includes real-world examples and actionable steps to move forward on their digital journey.
Grow Digital with CRM - 11th November
Customer relationship management (CRM) is an organisational strategy, not simply a technology.
It focuses on assessing and satisfying your customer’s needs, and enhancing all sales and marketing activity.
CRM provides front you and your team with a single view of customer data. It is used to maximise the lifetime value of a customer and minimise customer churn.
It can be used to support customer relationships by attracting new customers, satisfy existing customers, retaining them and extracting further revenue via cross-selling and up-selling.
This workshop is designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Specifically we’ll cover
- Importance of CRM in managing customer relationships
- Client Case Study: How a small business boosted sales and improved customer loyalty using CRM
- Exploring CRM Tools
- What Platforms exist and the challenges/benefits
For each attendee we’ll complete a digital readiness assessment of your business and share some additional resources for further understanding and adoption of CRM.
Applicants will also learn about the 1-1 digital supports available to their business including the Grow Digital Voucher of up to €5,000.
The MSTeams link will be emailed to all participants the day prior to the event.
Grow Digital for Tourism Businesses - 11th November
his workshop is designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Applicants will learn about the digital supports available to their business including the Grow Digital Voucher of up to €5,000.
The MSTeams link will be emailed to all participants the day prior to the event.
BOOK HERE
Grow Digital to Manage Inventory and Operations - 12th November
This workshop is designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Specifically we’ll cover:
- Importance of real-time inventory tracking for efficiency
- How a local retailer reduced stockouts and overstock using digital inventory management
- Exploring Inventory Tools
- Common challenges including data accuracy, integration with other systems
- System Benefits: Streamlined operations, cost reduction
For each attendee we’ll complete a digital readiness assessment of your business and share some additional resources for further understanding and adoption of inventory management.
Applicants will also learn about the 1-1 digital supports available to their business including the Grow Digital Voucher of up to €5,000.
The MSTeams link will be emailed to all participants the day prior to the event.
BOOK HERE
Grow Digital with E-commerce Platforms - 13th November
This workshop is designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Specifically we’ll cover:
- Importance of online presence and e-commerce for small businesses
- How a business expanded its customer base with an online store
- Exploring Webstore Tools
- Common challenges: Building traffic, ensuring secure transactions
- Benefits: Increased reach, 24/7 sales capability
For each attendee we’ll complete a digital readiness assessment of your business and share some additional resources for further understanding and adoption of CRM.
Applicants will also learn about the 1-1 digital supports available to their business including the Grow Digital Voucher of up to €5,000.
The MSTeams link will be emailed to all participants the day prior to the event.
BOOK HERE
Grow Digital for People and Finance Management - 14th November
This workshop is designed to give small businesses a clear understanding of how specific digital tools can help streamline their operations, improve efficiency, and drive growth in key business areas.
Specifically we’ll cover:
- Importance of digital finance tools for small businesses
- How a business streamlined financial operations with digital finance tools
- Exploring Finance Tools
- Common challenges: Integration with banking, data accuracy
- Benefits: Better financial visibility, streamlined tax filing
For each attendee we’ll complete a digital readiness assessment of your business and share some additional resources for further understanding and adoption of CRM.
Applicants will also learn about the 1-1 digital supports available to their business including the Grow Digital Voucher of up to €5,000.
The MSTeams link will be emailed to all participants the day prior to the event.
BOOK HERE
